March 2011
The Pointe Achieves Top 10% Nationally for Customer Satisfaction
 The Pointe at Kilpatrick received ten "Best in Class" certificates from Pinnacle Quality Insight for 2010. Pinnacle is an independent, nationally recognized, customer satisfaction firm. The company compares over 1,500 health care providers across 45 states and parts of Canada. Pinnacle conduct customer interviews of these providers over a 12 month period and use the results to determine an overall rating for each company as compared to other similar companies.
There are several different categories that the providers are critiqued on and those providers that rank in the top 10% in any given category are awarded a Best in Class certificate for that area. "The top 10% nationwide is a very difficult group to belong to because these interviews are not just a one month snapshot. A company must maintain the highest of standards for an entire 12 month period in each category," explained Stan Magleby, President of Pinnacle Quality Insight. Read More »
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Featured Resident
 Robert McClellan, better known as Bob, is one of our very animated residents. He is usually the first one up and dancing during parties and musical performances. He describes himself as a free spirit who truly enjoys people and lives his life with a positive attitude. He is often heard saying, "I can't lose, because I have faith, courage and enthusiasm." Bob learned of this quote during his many years as a motivational speaker for the Gabriel Richard Motivation Course. He would open his classes with "The Peace Prayer" and would always advise others to "Let go your sadness." He strongly believes this is the path to happiness. Read More »
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Employee - Spotlight
 Meet Nicole Bendoraitis, Food Service Director for The Pointe at Kilpatrick. Nicole was born and raised in Merrionette Park, IL and now lives in Blue Island with her two sons who are 5 & 7 years old.
Nicole started working for The Pointe as a part time waitress in the dining room, 6 years ago before she eventually moved into the kitchen and became a cook. She was promoted to Food Service Director in July of 2008. "I love the residents and want to make sure they not only enjoy the food, but the service as well." Read More »
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