Generally speaking, assisted living facilities are designed to provide personal assistance to seniors who need some help with daily living tasks. Few, however, also provide financial assistance. Most seniors who choose to live in an assisted living facility must pay personally, and those who can’t afford the costs involved must seek other alternatives.

The Pointe at Kilpatrick provides not just personal assistance, but financial help as well. A certified supportive living provider through Healthcare and Family Services (HFS), we are a participant in the Illinois Supportive Living Program.

With so many housing options for those 65 and older, the Illinois Supportive living program is one of our states best kept secrets.  Supportive living offers all the assistance of daily living that any typical assisted living community may offer, but with an added value.  If a person should ever run out of funds to pay out of pocket, a supportive living community, such as The Pointe, also allows a resident to apply for Medicaid funding to pay for their cost of services.  This program prevents a person from ever having to move out due to finances and keeps people out of skilled nursing facilities who do not need that extensive amount of care, even though they lack the funds, to pay for a private pay assisted living community.

Your satisfaction is our concern

Most people do not realize that a Supportive Living community is regulated by the state and completes an annual certification inspection.  The Supportive Living Program is also very proactive in monitoring resident satisfaction.  As an industry, we are happy to share that our customer satisfaction scores are the highest in any senior housing option that measures for this satisfaction.

The Pointe at Kilpatrick is proud to claim an 85% or higher overall satisfaction in those who would recommend us to others over the last several years.  Satisfaction is graded by an external company  hired to make phone calls on a monthly basis.  Internally, daily resident and family contact is typical and staff welcome suggestions, comments and concerns.